Our static officers provide non-confrontational crime prevention for your centre, ensuring a safe and comfortable shopping experience for your visitors.

Security Officers can perform a number of duties to make your centre a safer place to shop. We can check fire equipment and procedures, help with evacuation of centre, offer a visual presence to prevent crimes occurring, check site for damage or health and safety issues, deal with customer complaints, lost property, medical assistance, etc. Our service is tailored to your special needs. Permanent static guard posts are fitted with our Fast-Track system.

You may also require a Crowd Control Team for events at your Centre.

Tips on Crime Prevention for Shop Owners or Managers

Waterloo Security offers Crime Prevention seminars for your business, shopping centre or venue.

It is important that a thief be prevented in the store wherever possible to avoid having to apprehend a shoplifter after they have left store. Preventions are carried either by good customer service or a uniform presence.

Shoplifters will behave in a number of ways. Look for customers:

If a person is suspicious and you believe they have concealed an item from a store, please do one of the following:

1. Say to Customer : - “hello Sir/Madam, can I help you with that (name item concealed if at all possible)?"
2. If a customer is placing several items in their pockets, bags or other clothing, go and get a trolley / basket and say "sir/madam would you like a carry basket for those items?”
3. Clean or Re-arrange a fixture near to them.
4. Say over P/A system something like security to section D please.

If you see a customer remove an item from its box. e.g. perfume and dump the box on a display.

1. Go directly to the display pick up box and walk to the customer.
2. Say “Sir/Madam, you will need this box for that perfume you have, as this has the code on it. Otherwise, it may cause you a delay at the register when you pay for the item.”
3. Hand the customer the box and walk away.

This will aid in the event that a customer is trying to find or match an item. An honest customer is usually quick to explain why they have just placed an item into their bag or pocket. for example a customer may have brought an item into the store to match colours and you didn’t see them remove it from their bag.

Try to give the customer space whilst still keeping an eye on them as now, that they have been approached by you they may now try to dump the item before leaving the store.

REMEMBER A CUSTOMER HAS NOT STOLEN OR SHOP LIFTED AN ITEM UNTIL THEY HAVE LEFT THE STORE. They can carry item/s in their pockets, bags or under clothing as long as they produce the item and pay for them before leaving the store.

If a customer says things like:
What’s your problem? Are you following me? Do you think I’m stealing stuff?

1. Remain calm confident and pleasant.
2. State something like “Sir/Madam, I’m simply dong my job to give you good customer service." or "It my job to clean this rack today"

Don’t let customers let you feel guilty about approaching them or serving them, as some dishonest customers will do.