Residential – Back to Base Monitoring

Don’t entrust your home security to your neighbours

Should you really place this important responsibility solely on your neighbors? If your home’s alarm system is not professionally monitored, chances are security problems will be met with an inadequate and untimely response (or worse, no response at all).

A better solution involves dedicating a professional to be responsible for not only hearing the alarm, but also doing something about it. In addition to obtaining cost-effective Back-to-Base Monitoring to bolster your home’s security, you may also find it make you eligible for discounts on related home and property insurance policy premiums.

Waterloo Security Back-to-Base Monitoring means you can sleep easier, knowing your home security is in good hands 24/7, whether you are home or away. (We have a solution that’s perfect for your household, even if you have pets; call us today for more information: 07 3725 9999).

Extensive training plus the latest technology

Waterloo Security selects its Monitoring Operators based on their work ethic and industry experience. They additionally undergo extensive training in YOUR customised emergency response procedures, and will either contact you, your emergency contacts and/or your local Mobile Patrol or emergency services in accordance with them.

Our Brisbane-based high security monitoring station utilises the latest in electronic security technology to protect your information. Comprehensive backup systems are in place to ensure we can monitor your alarm uninterrupted even through power or communications failures.

Also, a FREE equipment inspection is included with every monitoring agreement (12-month minimum agreement term required).

Type About Who should use Advantages
Standard Allows communication from the security alarm system to the monitoring station through your standard phone line Residential, Small Commercial More cost effective for low activity sites
GSM (Global System for Mobile) Uses mobile phone network as the communication path Residential, Small Commercial GSM is primarily used as a backup communication pathway if phone lines communications are interrupted
GPRS (General Packet Radio Service) Operates on the packet radio network. The GPRS polls (sends data), at specified intervals, allowing the monitoring station to identify loss of communication (Waterloo can monitor Permiconn and Suretek GPRS Units (others upon request) High Risk Sites, Medium to Large Commercial, Residential and commercial without a phone line

Does not rely on phone line, so security is increased while phone call costs from the security alarm system are eliminated.

Virtually immediate notification occurs if there is a communications failure from your alarm system.


Your investment to monitor your alarm is a flat rate fee; there are no hidden extras for features your system may be programmed to alert for, such as: late to arm, late to disarm, power fails, low battery, hold up and duress alarms.

You can even choose to pay annually for an even more affordable monitoring rate.